Privacy Policy

1. Who We Are 

MuseWave Digital, LLC (“we,” “us,” or “our”) is a digital strategy and design agency based in New York. We specialize in websites, SEO, branding, and digital marketing systems for service-based businesses. 

2. Information We Collect 

We may collect the following types of personal information: 

🔹 Contact & Identity Details 

Name, email address, phone number, business name, and other details you provide through forms, bookings, or CRM platforms (e.g., HoneyBook, AttractWell). 

🔹 Service & Transactional Info 

Details related to service inquiries, contracts, purchases, and client communications. 

🔹 Website Usage 

IP address, browser type, referring pages, time spent on site, and device information via Google Analytics, Metricool, or similar tools. 

🔹 Marketing Preferences 

Your opt-in status, email list tags, lead magnet downloads, or communication choices. 

🔹 Testimonials & Portfolio 

Only with your permission, we may collect and display testimonials, reviews, or portfolio examples from your project. 

🔹 Cookies & Tracking 

We use cookies and similar technologies to enhance functionality and track user behavior. You may disable cookies in your browser settings. 

3. How We Use Your Information 

We use your personal information to: 

● Deliver, manage, and improve our services 

● Respond to inquiries or fulfill requests 

● Process payments and manage contracts 

● Send project updates, newsletters, or marketing content (if you opt in) 

● Personalize your experience using tags and automation 

● Improve site performance and customer experience 

● Display testimonials or past project examples (with consent) 

● Comply with legal, tax, or regulatory obligations 

4. How We Share Your Information 

We respect your trust. We do not sell your information. We may share limited data only in the following situations: 

● Trusted Service Providers: With vendors who help us run our business (e.g., HoneyBook, AttractWell, Google, payment processors, email platforms). 

● Legal Requirements: If required by law or court order. 

● Business Changes: In the event of a merger, acquisition, or sale of assets. 

● With Your Consent: We will always ask before sharing anything beyond what’s outlined here. 

5. Your Rights 

If you reside in New York, California, the EU, or other applicable jurisdictions, you may have the right to: 

● Request access to your data 

● Request correction or deletion 

● Restrict or object to processing 

● Request portability of your data 

● Opt out of marketing emails 

● Lodge a complaint with a data authority 

To exercise these rights, contact: 📧 melissa@musewavedigital.com 

6. Data Security & Retention 

We take reasonable precautions to protect your information, including: 

● Secure cloud storage 

● Password management 

● Access controls 

● Encryption where appropriate 

We only keep data as long as needed to serve you or meet legal obligations. We review retention policies annually. 

Please note: No method of electronic transmission is 100% secure. While we do our best, we cannot guarantee absolute security. 

7. Third-Party Websites 

Our website may link to third-party tools or websites. We are not responsible for their privacy practices. Please review their policies before submitting your information. 

8. Children’s Privacy 

This website is not intended for children under 13. We do not knowingly collect data from minors. If we become aware of any such data, it will be deleted promptly. 

9. International Visitors 

If you are visiting from outside the U.S., please note your information may be transferred to and stored on servers located in the United States. By using our Site, you consent to this transfer. 

10. Changes to This Policy 

We may update this Privacy Policy periodically. The most recent version will always be posted here with an updated date. We encourage you to review it regularly. 

11. Contact Us 

For questions about this policy or your data, contact: 

MuseWave Digital, LLC 📧 melissa@musewavedigital.com 📍 Serving clients across Western New York & beyond 

At MuseWave Digital, we value transparency, trust, and ethical service. Your privacy is part of the partnership.